To check more details, you may double-click on any rule. If you find any rule that might be moving the sent messages to another folder, uncheck or disable that rule and then send a test email to check if the issue is resolved. Carefully check and review all Outlook email rules. Launch **Outlook** and click on the **Rules** > **Manage Rules and Alerts**…. Thus, you should first look into the Outlook email rules, review them, and ensure there is no rule that is moving the sent messages to other folders. If you are experiencing the missing sent items issue in Outlook, it could be due to incorrect Outlook email rules you may have enabled that might be moving the sent items to a different folder instead of Sent Items. Note: The above location is a hidden folder.Outlook rules help you automatically move emails to a specific folder based on the sender’s email address and other criteria. You can find the xml-file in the following location Ĭ:\Users\%username%\AppData\Roaming\Microsoft\Outlook\ A simple file copy to your backup location will do. So if your mail profile is called “Outlook” (which is the default) then your settings file is called outlook.xml. They are kept in an xml-file named after your mail profile. In the mean time, it’s good to make a backup of your Navigation Pane settings which includes the Favorite Folders as well. See if the issue also occurs for your other mail profile(s) or create a new mail profile for testing purposes and see if it still happens then. If you’re not having any shutdown issues and you’ve disabled all your add-ins to troubleshoot this, it could be that you have a corruption in your mail profile. Note: If you’ve been able to determine a special character which causes this to happen, call Microsoft Support and report it as a bug. If it fails when writing, the xml-file is usually 0KB (see the “Backup the Navigation Pane settings” section for the location of the xml-file section to determine that). Some (rare) characters seem not to translate well to the Navigation Pane xml-file and will cause the writing or loading of it to abort. Cause 2: Special characters in folder and file namesĪnother reason could be that you have used special characters in the folder/file names that you have added to your Favorites section, Calendar/Tasks/Contacts groups or the Shortcuts Navigation. To determine if you are having any shutdown issues with Outlook, see this guide.
If this doesn’t solve it and your newly created Favorite Folders are still deleted upon restarting Outlook, then it could be that Outlook doesn’t properly close so it can’t save your Favorite Folders list either.
#WHY DO EMAILS DISAPPEAR FROM MY FOLDERS IN OUTLOOK HOW TO#
Note: For a list of other command line switches for Outlook see the guide How to use command line switches Cause 1: Outlook doesn’t close properly You won’t get your folders back though, but this can take out certain corruptions which can prevent it from happening again.Īfter opening the Start Menu, simply start typing the command and press ENTER to execute it. The first thing that you should do when this happens is to close Outlook and start it again with the /resetnavpane switch. However, there are a few troubleshooting steps to determine what caused it and you can also make a backup of your Favorite Folders list so you can easily restore it when it still happens.
It is clear that something got corrupted, but it is hard to say directly what caused it. How do I get Outlook to keep my favorites? I have added some folders to the “Favorites” list but each time I exit Outlook, the favorite folders get deleted.
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